In using Jumia website and app for online shopping, we might encounter issues, and that’s where the customer care phone number comes in handy.
Customer care is when companies treat their customers with respect and kindness and build an emotional connection with them.
Jumia has a dedicated customer care unit that’s ready to answer all your questions in relation to their services.
By contacting Jumia customer support, you can resolve your problem immediately.
Jumia Customer Care Number
- Phone: 01 888 1106 (Available Monday to Sunday from 8am to 8pm).
Social Media
What you can do with Jumia customer care, WhatsApp and phone number:
- Ask questions about online account features.
- Get updated on your shopping experience.
- Resolve transaction problems.
How to Spot a Scam Email
Any text message, email or phone call about your account you cannot confirm is from Jumia is definitely dangerous and must be ignored.
If you are in doubt about any text message, email or phone call, please call the support centre before taking any other action.
How to Cancel an Item/Order
Please note you may cancel one item at a time.
To cancel an item on your order, it must not yet be shipped (so it’s already on its way to your selected delivery address).
- Log into your Jumia account.
- Select Account in the upper right-hand menu.
- Select Orders.
- Find the item you would like to cancel and click Cancel item.
- Select the cancellation reason from the drop-down menu and click submit.
- If your order is prepaid, you will receive your refund as per standard timelines.
Although online cancellation is not possible, once a product has been packed and shipped to your selected delivery address, you may opt to reject it.
This means that once the delivery agent contacts you for delivery, you can decline, or if you selected a pickup station, you may omit to pick up the package.
Also, in certain cases, the option to cancel an individual item from your order may not be available.
This is usually the case if you have benefited from an offer based on the total number of items ordered (example: free delivery above ascertain order value).
You may need to cancel the entire order. Please contact Jumia for more support.
How to Return an Item
You can initiate a return within 15 days for Jumia Official items and 7 days for other eligible items if you receive a wrong, damaged, defective or counterfeit item.
When returning an item, ensure all seals, tags and accessories are left intact, and the item is in its original packaging.
It is recommended that you keep the original carton and packaging material for a smooth return.
If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Get your refund within 24 hours when you drop off the item at the nearest Jumia drop-off station.
You can request a return if you have changed your mind about an item and if it has not been opened except for the following items, for hygiene and security reasons: swimwear, underwear, lingerie, earrings, cosmetics, fragrances, groceries, food supplements, software, tickets, and adult products.
About Jumia
Jumia is a Pan-African technology company that is built around a marketplace, logistics service and payment service.
The logistics service enables the delivery of packages through a network of local partners, while the payment services facilitate the payments of online transactions within Jumia’s ecosystem.
It has partnered with over 100,000 active sellers and individuals and is a direct competitor to Konga in Nigeria and Amazon in Egypt.
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