Kuda Bank Customer Care Phone Number and WhatsApp (New)

In using the Kuda app to solve our financial needs, we might encounter issues, and that’s where the customer care phone number comes in handy.

Customer care is when companies treat their customers with respect and kindness and build an emotional connection with them.

Kuda has a dedicated customer care unit that’s ready to answer all your questions in relation to their financial services.

By contacting Kuda customer support, you can resolve your problem on their app.

Kuda Customer Care Number

• Email: help@kuda.com
• Phone: 01 633 5832, 0700 0225 55832

Social Media

• Kuda Facebook Page
• Kuda Instagram Page
• Kuda Twitter Page

What you can do with Kuda customer care WhatsApp and phone number:

• Ask about or register for POS.
• Ask questions about online banking, account, and card related features.
• Get updated and reliable information on any of the loan services.
• Request for your account balance.
• Resolve transaction problems.

Scam and Fraud Awareness

Awareness is key to staying safe online and protecting your money and identity.

Personal information you must never share:

• Your Kuda password, passcode and transaction PIN.
• Your card PIN and CVV (the three-digit number on the back of your debit card).
• Your Pay ID.

Common Payment Scams

• A text or WhatsApp message, a tweet or an email warning that your account will be closed unless you click or tap a link to update your account information.
• A text or WhatsApp message, an email or a phone call asks you to pay to get a Kuda Overdraft.
• A text or WhatsApp message, a tweet, an email or a phone call asks you to share confidential account details like your password, passcode, card PIN, CVV or Pay ID.
• A merchant or vendor you’ve never done business with asks you to pay before receiving your order.

How to Spot a Scam Email

Any text message, email or phone call about your Kuda account you cannot confirm is from Kuda is definitely dangerous and must be ignored.

If you are in doubt about any text message, email or phone call, please call 0700022555832 or email fraud@kuda.com or help@kuda.com before taking any other action.

How to Identify a Scam

• Spelling errors in a text or WhatsApp message or email claiming to be from your bank.
• A strange link in a text or WhatsApp message or email, e.g., nameofbank.agent.direct-link.com.
• The sender ID of a text message is a random phone number (instead of your bank’s name).
• A text or WhatsApp message, email, phone call or social media post urging you to make a payment or investment quickly.

What to do if you suspect that you’ve been Scammed

If you’re not sure about any transaction on your account or you suspect you have been scammed, call or email immediately.

Don’t post details of suspected scams or suspicious transactions on social media because you will not be responded for security reasons.

Instead of posting on social media, reach out directly by phone or email, or chat on your Kuda app.

If you report a suspicious transaction or a suspected scam, your account temporarily may be restricted to protect your money while your report is investigated.

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