In using the PalmPay app to solve our financial needs, we might encounter issues, and that’s where the customer care line comes in handy.
Customer care is when companies treat their customers with respect and kindness and build an emotional connection with them.
PalmPay has a dedicated customer care unit that’s ready to answer all your questions in relation to their financial services.
By contacting PalmPay customer support, you can resolve your problem on the app.
PalmPay Customer Care
- Email: email@example.com
- Phone: 018886888
Here is what you can do with PalmPay customer care, WhatsApp and phone number:
- Ask about or register for POS.
- Ask questions about online banking and related features.
- Get updated and reliable information on any of the loan services.
- Request for your account balance.
- Resolve transaction problems.
I Lost My PalmPay Number
If you have lost your PalmPay number, recover it by contacting PalmPay customer support.
PalmPay customer support will then send you an email with instructions on how to recover your PalmPay number.
How Does PalmPay Help Keep Your Money Safe from Scams and Fraud?
Online scamming is becoming widespread.
PalmPay have always been committed to the safety of all users’ funds.
Check below to know how safe your money is.
PalmPay has three account levels. Account Tier 1, with merely a phone number provided, has a transaction limit of ₦50,000 and a balance limit of ₦300,000.
For higher limits, users need to upgrade their account tier by submitting KYC documents, such as ID, bank card, bank account, BVN, cell phone number, etc.
Note that upon detection of fraud signs, a new account will face a transaction limit of ₦5000 within the first 3 days.
Each PalmPay account is secured with a unique four-digit PIN for logins and transactions.
Keep this code to yourself only.
Real time app alerts are sent to you when you send money to a stranger’s PalmPay account, or whenever you send over ₦50,000 out.
Also, a transaction limit is placed for first-time transfers to a stranger’s account.
Once any suspicious transaction is detected, it will instantly be intercepted.
If you find that you’ve been frauded, contact customer service via the hotline 018886888 or app, email, or social media and the reported fraudulent accounts will freeze immediately.
If your money has got into the fraudster’s PalmPay account, the money will be kept on hold upon system detection or report.
This way, fraudsters cannot easily transfer your money out of the platform.