StarTimes Customer Care WhatsApp Number (Get Solutions)

Do you want to know StarTimes customer care WhatsApp phone number and email address in Nigeria?

If YES, then this is the only post to read today.

Getting started…

StarTimes Customer Care

In using the StarTimes decoder, app and during payment for our subscription packages, we might encounter issues, and that’s where the customer care line comes in handy.

StarTimes has a dedicated customer care unit that’s ready to answer all your questions in relation to their services.

By contacting StarTimes customer support, you can resolve your problem on the app.

  • 01-4618888 / 09-4618888

Social Media

No Channel Received

Make sure your indoor / external antenna is well connected.

You can also change the position of your indoor antenna or increase the height of your outdoor antenna.

If the problem persist call any of the hotline numbers and a service agent will be assigned to you for further assistance.

No Signal

Make sure your indoor antenna is well fixed and placed.

Adjust it around your TV SET till you get a signal, if problem persist, you are required to get an outdoor antenna (Yagi Antenna preferably).

If you are using an outdoor antenna (yagi Antena), and still having No Signal, visit any of the business outlets or call any of the hotline numbers and a service agent will be assigned to you for further assistance.

No Service

Kindly follow these steps:

  • Adjust your antenna till you get a signal.
  • Embark on AUTOMATIC SEARCH >>> Click on the MENU button on your remote control.
  • Scroll to SYSTEM SETTINGS and press OK.
  • In the list displayed, scroll to AUTOMATIC SEARCH and use the right arrow key to navigate to the YES and NO option.
  • Select YES and press OK.

Call any of the hotline numbers and a service agent will be assigned to you for further assistance.

No Access / Not Subscribed

This simply means your subscription has expired.

Recharge by using any of these methods:

  • Buy a recharge card from BHs or dealers and follow the instructions on how to recharge at the back of the recharge.
  • Through Mobile Money account (StanbicIBTCMobileMoney – *909#), and Pocket Moni, MTN (coming soon).
  • Quick Teller websites and ATM.
  • Bank Recharge.

Smart Card Not Paired or Wrong Pairing

This is when a smartcard is mismatched or wrongly paired with another decoder.

Please visit the nearest business hall or call the hotline.

Decoder Fails to Power

Check whether the power plug of the decoder is correctly inserted into the AC 220V power jack – and whether the switch of the decoder switches on.

If well connected and problem persist, visit the nearest business hall or call the hotline.

Auto Rebooting

This is when a decoder continues to come up and go off immediately, mostly when a decoder cannot upgrade itself.

Visit the nearest business hall for assistance.

Decoder displaying 8888/9999,”C” / “0” on the front panel

Visit the nearest business hall or call the hotline for assistance.

No Audio / No Video

  • Check whether the antenna is correctly connected to the decoder.
  • Check the audio and video cables of the gateway and TV. It must be video out – video in, audio out – audio in).
  • Ensure that the TV is in the AV mode. For TVs with more than one (1) AV setting, please select the right AV setting using the correct port on the machine (TV) and the same selection on the remote control.
  • If (a), (b) and (c) are fine, then suspect the AV cables are in use. Try a new cable.

About StarTimes

StarTimes terminal devices are specifically designed for the African market and cover different application scenarios, which include DTH decoder, DTT decoder, Combo Decoder, DVB+OTT Decoder, Digital TV set, Projector TV and Solar Power system, etc.

StarTimes owns a featured content platform, with 630+ authorized channels consisting of news, movies, series, sports, entertainment, children’s programs, fashion, religion, etc.

The channels are broadcast in over 10 different languages, such as English, French, Portuguese, Africa indigenous languages, Chinese, Hindi, etc.

StarTimes operates 43 self-operated channels, including StarTimes World Football, Novela, KungFu, Sino Drama, Series, Guide, Movies, Bollywood, Swahili, DADIN KOWA, etc.

Over 30,000 hours of new programs are broadcasted on StarTimes channels annually, airing 24 hours a day. The self-producing programs, like “Nigerians in China”, “MAISHA BORA”, “Kungfu Show”, “Miss Mama Africa”, “Find Mr Right” are loved by the African audience.

With 8 self-produced sports channels, StarTimes offers African football fans access to the world’s most popular football matches: World Cup, Bundesliga, Ligue 1, CSL, ICC, etc.

Currently, StarTimes has forged good relations with many content distributors, and planned to bring more StarTimes’ dubbed movies and TV series to Africa and other regions of the world.

After 10-year cultivation in the African digital TV market, StarTimes has established long-term and friendly cooperative relations with many world-renowned media groups, like Fox, BBC, Discovery, CGTN, NBC, Disney and Trace.

As a digital TV operator, StarTimes naturally is the key partner of 200+ African local media, which includes national TV stations of African countries.

For example, in Nigeria, Tanzania and Zambia, StarTimes is jointly operating business respectively with NTA, TBC and ZNBC.

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Saint Chinedu

My GOAL is to equip you with the right strategy and working information to improve your academic performance, financial situation, and health this month.


  1. I subscribe to Nova Bouquet last week (03/11/2023) for Nova Bouquet twice and was successful. But my Startime TV with in built decoder is displaying E507: No access(0) – Not Subscribed. on DTT channels.
    SMART CARD NO 02721952477.

  2. I subscribed on the 19th of October 2023 for a month and as now I was unable to watch, it was saying no access, subscription as expired,

  3. Have subscribed one month since Sunday 17th of September 2023 and i received this message success paid: card:
    02146158806.Bouquet:DTT Nova. Month fee:1500.Estimated stop

  4. Hello I recharge two months for classic on Saturday I e not been able to view any stations the message please recharge is showing all over the stations.

    This is very unfair. Treat as urgent.

  5. I just subscribed for one month this morning (03/09/2023) and I received this message “SuccessPaid 2100.0.SmartCard 02027734529.Bouquet DTT_Basic MonthFee: 2600.Estimated Stop Date 2023-09-19!” The ESTIMATED STOP DATE as stated here is just few days not up to one month,pls, rectify.; +2347062625552

  6. My digital tv has problem, I want to know whether you have service/repair center in Lagos.

    1. I subscribed to Nova bonquest on Friday and go successfully am hv been watching it since that day, but today the thing just change and keep saying I should recharge again please wat the source of the problem pls

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