With an excellent customer care number for queries and support, OPay is a one-stop mobile-based platform for payments, transfers, loans, savings and other essential services for every individual.
Currently, OPay boasts of over 18 million registered app users and 500,000 agents in Nigeria who rely on its services to send and receive money, pay bills and many more.
Over 60% of people in Africa remain unbanked and can’t access the most basic financial services to invest in their education and businesses, which limits their full potential.
Nobody should be denied access to participation in the world economy because of their circumstances or background.
With a passionate team, sophisticated mobile platform, and a fast-growing community of users, OPay is making financial services more efficient for millions of users, and it starts with the ability to pay and have access to the right opportunities at the right time.
OPay gives you the freedom to get more.
Make quick and easy payments, transfers free, savings more rewarding and gives you cashback on airtime and data top-ups.
Enjoy a better life with OPay.
OPay Customer Care Number
Phone Number
- 0700 888328 or 01 888328 (App and card queries)
- 0700 888329 or 01 888329 (POS business queries)
- +2349165998936
Address
- Alexander House, Otunba Jobi Fele Way, Ikeja, Lagos, Nigeria.
- 103 Allen Avenue, Mosesola House, Ikeja, Lagos, Nigeria.
Office service hours are Monday – Friday from 9am to 5pm (WAT).
- customerservice@opay-inc.com
Social Media
OPay has received several complaints concerning some customers and merchants falling victims to unknown persons who have, in repeated instances, defrauded them.
It has been learnt that these fraudsters call to con customers by misrepresenting the support team; and once they get their account security information, they gain access to their accounts.
OPay is actively looking into this with the relevant law enforcement agencies as investigations are ongoing to ensure that the perpetrators of these acts are dealt with accordingly.
Some arrests have already been made.
Esteemed customers and merchants should know that there has been no compromise in the customer support teams.
The support teams are thoroughly trained and professional in discharging their duties with proper monitoring of all engagements.
OPay will continue to work with all relevant stakeholders, including regulators, business partners and security agencies to combat these fraudulent acts and bring the culprits to book.
No customers or merchants should ever share their OTPs, passwords or other sensitive information with ANYONE.
OPay App Guarantees
1. Account Protection
If your personal or business account contains any security risks because of misoperation, your account will freeze to avoid fund loss.
2. Hardware Repair and Swap
OPay has a professional team to provide you with any POS repair or swap services.
3. Instant Payment Processing
When you make a transaction, such as a payment, transfer, or receipt, the funds arrive on time.
4. Transaction Dispute Resolution
The operation team will deal with any transaction dispute within 48 hours.
5. Security Guarantees
Strictly follow the relevant regulatory requirements, protect the user’s information security, and use secure encryption transmission for user data during the Internet transmission process to ensure data security and reliability.
6. 24/7 Customer Support
You can call the customer service hotline and get your queries answered in no time.
How to Detect Fraud and the Right Actions to Take
1. Money Doubling or Ponzi Schemes
This is a prevalent scenario whereby you receive a phone call or join a social media group that claims you can save with the platform, and your money will be doubled in minutes or days.
For example, deposit ₦20,000 to receive ₦40,000 in 2 hours.
OPay is not a money doubling platform, and we will encourage no user to partake in any of these investment programs.
2. Phishing Attacks
Scammers can use emails or text messages to trick you into giving up your personal information.
Phishing scams often send links within messages.
Once clicked, you grant access to your personal information or a prompt to fill in a form manually with sensitive information such as your BVN, account number, date of birth, OTP, etc.
3. Advance Fee Schemes
A growing trend among fraudsters involves asking unsuspecting users to pay upfront for a product or service without rendering that service.
4. Identity Theft
Identity theft occurs when fraudsters have access to your personal and sensitive information.
With this information, they can access your account to perform transactions on your behalf.
5. Debit or Card Fraud
Debit or credit card fraud occurs when your card details are compromised, lost, or stolen.
How to Protect Yourself
- Do not give out your OTP, password and transaction details to anyone.
- Do not respond to calls, emails or messages from fraudsters claiming to be an OPay representative.
- Do not invest your hard-earned funds in any Ponzi, investment, or pyramid schemes.
- Do not pay money to anyone claiming to be an OPay representative with the promise of fast-tracking your POS application.
- Stay vigilant at all times; if you suspect your account might have been compromised, email the compliance team at antifraud@opay-inc.com.
Keep using OPay to perform quick, seamless and secure transactions.
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I transfered 5000 from my opay account to another bank since yesterday have not received alert and I was debited from my opay account pls help me work on it cos I really need the money urgently imagine since yesterday afternoon